Returns & Exchange
"At Ajanta Cloths, we ensure that when you buy something from our website, it should be a memorable and hassle-free experience. We take great care in delivering our products and adhere to the highest quality standards. However, if you do not find the product satisfactory and wish to return or exchange, our easy return and refund policy will help you do so."
Please follow below given step;
1. Product Packing opening video is mandatory for any kind of return, exchange.
2. Return/Refund/Exchange request should be sent via email on firstname.lastname@example.org only with order number with stating proper reason.
3. A return request has to be placed within 48 hours from the time of order delivered.
4. In case of international shipments return/refund/exchange is not applicable other than for damaged products.
5. International orders which are undelivered due to any issues from the customer's end, are inapplicable for Refund. Hence, its requested to not place any refund request, in case of non-delivery of products wherein the customer was unreachable/out of station/has provided incorrect shipping information or any such issues which arises from customer side.
6. For return/exchange the customer will need to send the product back to us and bear the shipping cost.
7. After receiving the return product, if it is qualifies all parameters for return policy, we shall confirm through email for refund.
8. Refund amount will be credited in your bank account within 7-10 working days after our confirmation email.
9. Please note, for handloom sarees irregularities in weaving & thread mistake are usual, and will not be considered as defect/damaged product.
10. Exclusive Designer Sarees are ineligible for Return/Exchange/Refunds.
11. Order placed for Sarees in exchange is ineligible for return/exchange/refund.
Following rules should be follow for return product;
1. The product must be unused.
2. It must not have any stain, sweat or body odour on it and It must not be torn or damaged.
3. The price tags and/or paper tags should not be removed from product.
4. The packaging and folding should be intact.
5. The product must not be washed or dry cleaned.
6. Products that are made on “Pre-Order” basis are not eligible for any return/refunds/exchanges unless the product is damaged.
7. Exchange/Return Request for designer saree will be accepted only for manufacturing defect or dispatch of incorrect items.
Any Order can be cancelled before the shipment process is initiated. Once the shipment process is started, the product will not be eligible for cancellation. However, you can initiate a return once it is delivered to you. If cancellation is requested before the shipment/dispatch of the product, the entire amount you have paid will be returned.
The Refund Policies;
Refund will be processed through Internet banking, Google Pay & Phone Pay. We also ensure that your bank account information remains private and confidential. For Domestic order: The entire amount paid for any purchase shall be returned (this excludes the shipping charges, that is an amount of Rs 400.00) within 7-10 business days.
We have tried to display the true colors of the product as much as possible on our website. However, because the colours you see will depend on your screen, we cannot guarantee that your screen's display of any colour will be accurate. We request you to make allowance for such variation in the colour of the products as displayed on the website when compared to the product you have received.